Discover a Career with Thirty Madison Ventures

Discover a Career with Thirty Madison Ventures
Thank you for visiting our job listings! Available jobs will be listed on the left.
Return to listing

Client Success Specialist

About the Role

As our Client Success Specialist, you’ll be the first point of contact for clients that request for clients that call in about HVAC services. In this role, you will play a key role in booking appts for HVAC comfort advisors and technicians

In this role, you’ll own your pipeline, take incoming calls transforming initial conversations into high-value business appts for HVAC services

Every day, you’ll be building strong relationships, nurturing them and setting appts for our portfolio companies

If you’re driven by excellence, want to work in a world class culture and ready to make waves, we can’t wait to see what you’ll bring to our team!

About Us

At Thirty Madison Ventures we set the bar high with professionalism and integrity communicating with impact, building authentic connections, and making every prospect feel truly valued and heard.

Responsibilities:

  • Take incoming calls from customers that want to book appt for HVAC services
  • Qualify and nurture leads through follow-up emails, text messages, and calls.
  • Manage the scheduling of meetings for the sales team.
  • Manage the pipeline of leads to generate long term follow ups.
  • Prepare in-depth notes for the sales team for all qualified prospects for the sales team.
  • Track and update lead status in CRM, ensuring clean data.
  • Collaborate with manager to optimize lead handoff and nurturing.
  • Own guests invite process to the highest level offerings
  • Handle streamline processes and boost efficiency.

Requirements:

  • Strong communication and relationship-building skills (In-person and over the phone).
  • Excellent written communication skills (Text and email).
  • Sales mindset with the ability to identify opportunities.
  • Background in Sales or Customer Service (3-5 years).
  • Excellent at building rapport.
  • Open to growing rapidly.
  • Self-sufficient and able to properly manage one’s own time.
  • Extremely organized and able to maintain a pipeline that can be observed and understood.

Results:

  • Maintain and improve a show rate of 80% for sales consults.
  • Drive pipeline deals to increase the total number of sales closed.
  • All qualified prospects are consistently followed up indefinitely.
  • Data is well maintained (data sheet filled out, CRM stages moved).
  • Remains well versed in the latest product offerings through continued education/trainings.
  • All internal communication cycles are properly followed.

  • Detailed notes are provided to the sales team.

Location: Remote

Apply to this Job

Tell us about you

Please complete as many fields as possible. Fields in red are required.

First Name:
Last Name:
Address:
City:
State:
Zip:
Phone:
Email:



If yes, please explain

Day/Hours Availability

Please enter the hours you are available on the following days

Monday From To
Tuesday From To
Wednesday From To
Thursday From To
Friday From To
Saturday From To
Sunday From To
 
What date are you available to start work?
 
Please list your skills and qualifications
 

Education

High School
What was the name of the High School you attended? Did you graduate? If so what year?

Education

College / Post Secondary
What was the name of the College / Post Secondary School you attended? What was the location of the College / Post Secondary School you attended? What dates did you attend?
  From To
 

Previous Employment 1

Company Name:
Dates Worked:
Supervisor Name:
Email:
Phone:
Address:
Position Title:
Responsibilities:
Reason for Leaving:
Ok to contact?
 

Previous Employment 2

Company Name:
Dates Worked:
Supervisor Name:
Email:
Phone:
Address:
Position Title:
Responsibilities:
Reason for Leaving:
Ok to contact?
 

Previous Employment 3

Company Name:
Dates Worked:
Supervisor Name:
Email:
Phone:
Address:
Position Title:
Responsibilities:
Reason for Leaving:
Ok to contact?
 

Reference 1

Name:
Phone:
Email:
Relationship:
 

Reference 2

Name:
Phone:
Email:
Relationship:
 

Reference 3

Name:
Phone:
Email:
Relationship:

How many years of sales experience do you have?

This is a fully remote position. Are you comfortable with this type of working environment?

Apply Now