Title, Location, Schedule & Pay

Job Title: HVAC Service Technician
Location: Pittsfield, MA (Servicing Berkshire County and surrounding 1-hour radius)
Schedule: Full-time, 8-hour daily shifts with flexible start times (7:00 AM – 3:30 PM or 8:00 AM – 4:30 PM). Average 8–10 hours/day.
On-Call Expectation: Rotating 24/7 on-call shift every 5th weekend (stretching to every 6th–7th weekend as team size expands).
Pay: $30.00 – $45.00 per hour depending on experience level.

Benefits & Additional Compensation

Premium Healthcare: Health, Dental, and Vision coverage with 90% employer contribution.
100% Employer-Paid Disability & Life: Disability and Life insurance paid 100% by the company; FSA and HSA options available.
Retirement: 401(k) retirement plan with a 4% company match.
Generous Paid Time Off: 2 to 3 weeks of paid vacation to start (negotiable based on experience/tenure).
Incentives & Overtime: Performance spiff program (adds $10,000–$20,000/year for high performers) plus ample overtime opportunities (45+ hrs/week).
Company Vehicle & Tech: Company vehicle, uniforms, and an iPad provided for digital dispatching.
Tool & Training Programs: Tool assistance program for purchasing specialty gear, plus paid weekly training (including support and sponsorship toward earning your Massachusetts state trade license).

Experience: Minimum 3+ years of HVAC service experience (5–10 years preferred). Must be proficient at troubleshooting gas and oil furnaces on day one.
Certifications & Checks: Active EPA certification (or willingness to complete the exam upon hire) and a clean criminal background check required for client site clearances.
Tech Proficiency: Comfortable utilizing mobile FSM software (ServiceTitan) on an iPad in a paperless workflow.
Technical Versatility: Familiarity or willingness to learn complex regional systems, including mini-splits, heat pumps, steam/hot water boilers, radiant flooring, and geothermal units.
Requirements: Valid driver's license with a clean driving record and personal hand tools.

Field Service & Maintenance: Perform diagnostic calls, repairs, and scheduled preventive maintenance across a 50/50 mix of residential and commercial customer sites.
System Diagnostics: Service residential systems (forced hot air, gas/oil/propane, boilers, heat pumps) and commercial infrastructure (boilers, large chillers up to 250 tons, and building control systems).
Customer Interaction: Communicate directly with residential homeowners, facility managers, and industrial site coordinators to explain completed services clearly.
Continuous Improvement: Participate in weekly paid training sessions to broaden technical knowledge on advanced hydronics, steam systems, and specialized equipment controls.

$30 - $45 per hour